1. Q. Is it really spring water?
2. Q. How do I know my bottled water is safe?
3. Q. What is the difference between bottled Spring Water and tap water?
4. Q. Does bottled water contain any chlorine or harmful chemicals?
5. Q. What is the proper way to store bottled water?
6. Q. How long can I store bottled water?
7. Q. What if I already own a water cooler?
8. Q. What if I run out of water before my next scheduled delivery?
9. Q. Is there a service agreement for delivery service?
10. Q. How do I clean and maintain my cooler?
11. Federal Regulations
12. State Standards
13. Renting vs. Owning Your Water Cooler

1. Q. Is it really spring water?

A.  Yes: Mount Mazama Spring Water comes from a protected spring located in Klamath County near Crater Lake. The spring flows naturally to the surface where it is collected and then processed into our bottles.

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2. Q. How do I know my bottled water is safe?

A. Consumers can trust that bottled water is safe for many reasons. The first reason is that bottled water is strictly regulated on the federal level by the Food and Drug Administration (FDA) and regarded as a food product and on state level it is regulated by the state officials. This ensures the consumer that all bottled water sold in the United States meets these stringent standards.

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3. Q. What is the difference between bottled Spring Water and tap water?

A. The major differences are Quality & Taste.

Quality exists in every bottle of Spring Water. Bottled Spring Water and bottling plants are inspected and monitored by governmental agencies and private laboratories to ensure consistency. Tap water can be inconsistent due to the amount of rainfall, source of the water, amount and type of chemicals used to treat the water, etc. Another Factor is the distance tap water travels from the treatment plant to your faucet and the age and condition of the pipes it travels through to reach the tap. Tap water is regulated by the U.S. Environmental Protection Agency and is regarded as a utility.

Taste is the other major difference. Chlorine used to treat tap water can leave an aftertaste. The source of the treated water is usually rivers, lakes streams and reservoirs. Depending on the source prior to disinfecting with chlorine, the tap water may have an “earthy” taste. The disinfection agent used in our Spring Water is ozone, a form of supercharged oxygen, which leaves no taste or chemical trace. All you get is the crisp refreshing taste of Spring Water.

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4. Q. Does bottled water contain any chlorine or harmful chemicals?

A. NO

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5. Q. What is the proper way to store bottled water?

A. Bottled water should be stored in a cool (room temperature), dark, and dry place away from chemicals such as household cleaning products and away from substances such as gasoline, chemicals and detergents. Water is so pure that it will pick up odors that cannot be detected in the air.

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6. Q. How long can I store bottled water?

A. The Food and Drug Administration has not established a shelf life for bottle water. Bottled water can be used indefinitely if stored properly.

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7. Q. What if I already own a water cooler?

A. If you already have a water cooler, we will still be glad to deliver water to you.

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8. Q. What if I run out of water before my next scheduled delivery?

A. If you do run out of water before your next scheduled delivery, please call the office
and we will arrange a delivery as soon as possible.

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9. Q. Is there a service agreement for delivery service?

A. There is 6month service agreement for water service. Service includes equipment
and water delivery.

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10. Q. How do I clean and maintain my cooler?

A. Mount Mazama Spring Water coolers and bottles will both require periodic cleaning and sanitizing. It is also important for you to know that bottled water can last for very long periods of time without affecting the taste of the water. However, you should rotate your bottles by using the oldest bottles first. Also, it is important not to store your extra bottles in direct sunlight. Direct sunlight can adversely effect bottles promoting algae growth over a period of time. Mount Mazama Spring Water recommends the following for maintaining your cooler: Whether you own or rent your cooler always wipe off the neck of the full bottle before you place it on the cooler. Visually inspect around the probe where the bottle fits and wipe out any excess water or debris that may be around the probe. Wipe off the faucets weekly. Periodically remove the drip tray and wash with warm soap and water.

The water cooler is essentially a closed system. However, dust, cooking oils and grease, pet hair etc. can migrate into the cooler. If you notice an off taste in your water, it is time to clean your cooler. If you rent your cooler from us, call the office and we will arrange for a cooler switch. If you own your cooler we will clean it for a cleaning fee.

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11. Federal Regulations

Bottled water is regulated as a food product by the FDA. Bottled water companies must adhere to the FDA’s Quality Standards, Standards of Identity( Labeling Regulations) and Good Manufacturing Practices. Quality Standards: All bottled water Products must comply with the FDA’s Quality Standards in Section 165.110(b) of Title 21 of the Code of Federal Regulations (CFR). These standards, along with the FDA’s Good Manufacturing Practices, ensure the safety of all bottled water products From production to packaging to consumption.

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12. State Standards

In addition to FDA’s extensive regulatory requirements, the bottled water industry is Subject to state regulatory requirements as well. Inspections: A significant responsibility of the state is inspection, sampling, analyzing, and approving sources of water. Under the federal GMPs, only approved sources of water can be used to supply a bottling plant. Laboratory Certification: Another area in which some states Have important responsibilities that complement federal regulation is the certification of testing laboratories. As with any food establishment, the states perform unannounced plant inspections, and some states perform annual inspections.

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13. Renting vs. Owning Your Water Cooler

This is a question people have been debating for a good many years in the bottled water industry. Should you buy your cooler or rent it?

Today a lot of customers are purchasing a water cooler at the local retailer of their choice. This is fine with us, we will still deliver you water, but there is a problem……..

We know that when a customer purchases these coolers they are trying to make a wise decision in having it paid off in a little over a year’s time. The problem is that these coolers are not quality manufactured coolers and the material is of low quality, which is why they are cheap. Another problem is that they are not really expected to last more then a year and are considered to be dispensable coolers. When the cooler fails it is just time to purchase another one.

By renting from Mount Mazama Spring Water you will receive a very high quality appliance that is backed by the manufacturer and us. We will clean the cooler at your request and maintain it like it is brand new all the time! If there is ever a problem, simply call and we will replace the unit with another quality unit. And because you are renting the cooler there is no charge for this it is all included in the rent.

Advantages of Renting.

1. No money up front.
2. Worry Free-If anything goes wrong we fix it or replace it not cost to you.
3. Safety (child resistant) spigots available for each spigot.
4. You can change your dispenser type--switch from Cold&Room to Hot&Cold, visa versa, or even to crock with stand.
5. Our dispensers are all of commercial grade quality and all food grade water contact surfaces.

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These are just some facts we thought you would like to know. The decision is totally up to you, we are happy to deliver water to you whether your cooler or ours.

Just a note: We do sell coolers to OUR customers and they are commercial quality coolers.